Help centre

How can we help?

Everything about finding the lowest price: searching, photo and link search, how sellers are ranked, Plus, the extension and your privacy. Short answers, written to be true today.
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9 topics, every answer on this page.

Getting started

  • What is vesim.shop?

    A search engine for things to buy. You describe what you want, we find every store that sells that same product, and show you the cheapest one that fits what you asked for. We never sell anything ourselves: every link goes to the store.

  • Do I need an account?

    No. Search, compare, save and watch all work without signing up. What you save stays in your own browser.

  • Is it free?

    Yes, and the core search will stay free. Vesim Plus is an optional subscription for automatic price alerts and history, opening as a waitlist.

  • Where do I start?

    Open the app and type what you want the way you would say it to a friend, for example "a phone tripod under $15 that ships from the US". Or start from a reason on Discover.

Searching

  • How should I phrase a search?

    Plainly. Name the thing, then any rules: a price ("under $25"), where it ships from ("ships from the US"). We turn what we can check into chips you can see and remove, and we say plainly what we could not turn into a rule.

  • Why does it say "cheapest that fits" rather than "cheapest"?

    Because the cheapest listing anywhere is often one that breaks a rule you gave, like the price limit or where it ships from. We show the cheapest that passes every rule, and the cheapest anywhere beside it with the reason it does not qualify.

  • Why did I get no results?

    Usually because no connected store sells it yet. Today the index holds one catalogue, so an empty result is far more likely to be a gap in our coverage than proof the thing does not exist. More stores are connecting.

  • How big is the index?

    Vesim is built to search millions of products; the catalogues land as each store connects. The live counts are always on the stats page, and they show real numbers rather than big round ones.

Prices & sellers

  • How are sellers ranked?

    By price, cheapest first, after every rule you gave is checked. Nothing else moves a seller up: not commission, not advertising. There are no sponsored placements, ever.

  • Are these definitely the same product?

    The same photograph is strong evidence of the same product, but not proof of an identical pack size, colour or revision. We always show both photos so you can check, and we suggest a quick look at the listing before you buy.

  • Is the price shown the price I will pay?

    It is the price the store listed when we last read it. Shipping, tax and the live price are set by the store, so confirm them at checkout. Delivery dates are not reported by any connected store yet, so we say "not measured" rather than guess.

  • Do you sell anything or handle my payment?

    No. We hold no stock, run no checkout and never see your card. You buy from the store directly.

Plus

  • What is Vesim Plus?

    An optional subscription, planned to include unlimited price alerts and watchlists, price history on every product, a "buy now or wait" verdict, a weekly drop digest, and the extension checking every product page you open. See Plus.

  • How much does it cost?

    $4.99 a month, or $39 a year.

  • Can I subscribe today?

    Plus opens as a waitlist first. Several of its features need daily price history, which starts when our daily price snapshot runs, so billing goes live then rather than charging for features that are not ready. Join the waitlist.

  • Can I cancel anytime?

    Yes. Plus will be cancel-anytime, and the free search keeps working whether or not you subscribe.

Extension

  • What does the extension do?

    On a product page at a supported store, it recognises the product photo and quietly shows where else that exact photo is sold, and for how much. It stays silent when there is nothing to say. About the extension.

  • How do I install it?

    It is not in the Chrome Web Store yet. You can load it yourself in about a minute; the steps are on the extension page. It works in Chrome, Edge and Brave.

  • What can it see?

    Only product pages on the stores it lists, and only the main image. It does not read your history, your other tabs or anything you type.

Privacy

  • What do you know about me?

    Very little. No accounts, no tracking cookies, no payment details, no addresses. Our host keeps short-lived request logs for security. The full detail is in the privacy policy.

  • Where are my saved items and lists?

    In your own browser, on your device. They are never sent to us. Export or delete them from Settings in the app, or by clearing your browser data.

  • How do I delete my data?

    Because we hold no profile about you, there is usually nothing on our side to delete. Clearing the app's data in Settings removes everything stored on your device.

Affiliate disclosure

  • How does Vesim make money?

    Some links to stores carry an affiliate tag, so the store may pay us a commission if you buy. It costs you nothing extra.

  • Does commission affect the ranking?

    Never. The order is decided by price and your rules first; a tag is added to the link afterwards and cannot change its position. What we don't do lists every commitment.

  • Which links are tagged?

    Only links to stores where we genuinely hold an affiliate account. Pages with tagged links say so beside the sellers.

Contact

  • How do I get in touch?

    Write to hello@vesim.co. For privacy questions, privacy@vesim.co; for legal, legal@vesim.co.

  • I found a wrong match or a wrong price.

    Please tell us at hello@vesim.co with the product link. Wrong matches are the thing we most want to hear about.

  • Can my store be listed?

    Yes. We connect stores through affiliate networks and direct feeds. Write to hello@vesim.co and say where your catalogue lives.

Still stuck?

A person reads every message.

Write to hello@vesim.co and you will hear back from a person. Or just ask the search: it checks every seller and says when nothing fits.